Speakers - APG WorldConnect 2018 - Fairmont Hotel Monaco

Speakers

M. Jean-Francois CLERVOY

Astronaut, ESA

Jean-François CLERVOY, ESA (European Space Agency) astronaut from France and brigadier general from DGA (Defense procurement agency). Born in 1958, JFC graduated from Ecole Polytechnique in 1981, from SupAero college of Aeronautics in 1983 and from Test flying school in 1987.

He flew on three missions aboard the space shuttle: in 1994 to study the atmosphere, in 1997 to resupply the Russian space station Mir, and in 1999 to repair the Hubble space telescope. JFC works as senior advisor for the ESA human space flight programs and as chairman of Novespace which organizes weightlessness parabolic flights aboard the Airbus A310 ZERO-G. He is member of several organizations for the promotion of space exploration and for the protection of planet Earth.

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M. Tim CLARK

Chairman, Emirates Airline

Tim CLARK has been in the civil aviation business for his whole professional career, having joined British Caledonian in 1972.

In 1975, he moved to Gulf Air in Bahrain and subsequently in 1985 to Dubai where he became a member of the founding team of Emirates as Head of Airline Planning.

In 2003, he became President of Emirates Airline, one of the world's fastest growing airlines, which currently serves 160 destinations in 85 countries with a fleet of 270 wide-bodied aircraft. The airline has an aircraft order book of over 250 units valued at more than US $100 billion at list prices. Emirates operates the world’s largest fleet of A380s, and also the world’s largest Boeing 777 fleet.

Between April 1998 and March 2008, Mr Clark was also the Managing Director of Sri Lankan Airlines, the latter position resulted from Emirates' acquisition in April 1998 of a major stake in the airline with full management control.

Mr Clark is Chairman of the Emirates Airline Foundation, which he was instrumental in founding. The Foundation strives to improve the welfare of disadvantaged children of the world.

He holds a degree in Economics from London University and is a Fellow of the Royal Aeronautical Society. He also holds an honorary doctorate from the University of Middlesex, and an honorary degree from the Newcastle Business School at Northumbria University.

In the 2014 Queen’s New Year’s Honours list, Mr Clark was invested as a Knight of the Most Excellent Order of the British Empire (KBE) for services to British prosperity and to the aviation industry.

In November 2009, he was conferred an “Officier de la Legion d’Honneur” by the French government for services to transport and aviation, and he holds the 2009 Gold Award from the Royal Aeronautical Society for his contribution to civil aerospace. At the 2011 Airline Business and Flightglobal Achievement Awards, he was recognised as “Leader of the year”, and in 2013, he received the Center for Aviation (CAPA) Legends award and was inducted into the CAPA Hall of Fame.

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M. Pieter BOOTSMA

Executive Vice President Comercial & Revenue, Air France & KLM

Born on 1st September 1969, Pieter D. BOOTSMA is a graduate of the Technical University of Twente and holds a PhD in Business Engineering & Management Science. He is also an alumnus of Columbia University (USA) and IMD (High Performance Leadership, Singapore).
Pieter Bootsma joined KLM in 1995 where he worked in the area of network planning and schedule development until 2000. He then joined Pricing & Revenue Management, first being responsible for Europe and subsequently for the North Atlantic as from 2003. In June 2004, he assumed worldwide responsibility for Pricing & Revenue Management. In 2008, he took up the same position for Air France and KLM.
In 2011, he became head of Marketing, Network and Revenue Management for KLM before carrying out the same activities within the Air France-KLM Group in 2013. He was also a board member of the Airline Tariff Publishing Company (Washington, USA) from 2004 to 2009.
He was a member of the KLM Executive Committee from 2011 to 2013 and has been a member of the Air France-KLM Group Executive Committee since January 2013. He is also a member of Air France board of directors.
Pieter Bootsma is the Executive Vice President Commercial & Revenue for the Air France-KLM group.

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Mrs. Sandrine DE SAINT SAUVEUR

CEO & President, APG Inc.

Born in 1971 in France, 2 children, Sandrine de SAINT SAUVEUR is graduated from San Diego State University in Finance. .

Employed by APG since 1993, she worked in all passenger departments of APG in charge of developing sales both of the French market and European markets together with APG NETWORK

Since 1999, she has developed the IBCS-IATA product and has been running over 800 contracts around the world.

In 2003 she became President & CEO of APG DISTRIBUTION SYSTEM , full subsidiary of APG.

In April 2007 she has taken over APG France and became President & CEO.

Since 2011, she is also in charge of the incorporation of APG Global Associates network into APG INC and acts as President of APG INC.

She gives conferences in some commercial high schools and in particular the ENAC (Ecole Nationale de l’Aviation Civile).

In 2015, she was promoted to the rank of Chevalier of the Legion of Honour on the request of the Minister of the Economy : Mr Emmanuel Macron

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M. Richard BURGESS

President, APG Network

Richard BURGESS, based in Paris and London and President of the APG Network is a graduate of Fudan University in Shanghai where he studied Mandarin Chinese. He has over 25 years of airline experience, including heading up sales for a major Chinese airline in several European countries. Now part of APG for over 15 years, he has previously served as Vice President Europe and Executive Product Director for GSSA services.

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Mrs. Montserrat BARRIGA

Director General, ERA

Montserrat BARRIGA was appointed ERA Director General on 1 November 2017. Barriga is responsible to ERA’s board for the delivery and implementation of ERA’s strategy as well as the policy and technical work of the association. Under her leadership, ERA is highlighting the aviation sector’s vital contribution to Europe’s future economic prosperity, particularly in the regions of Europe. Barriga travels extensively within Europe, meeting with policy-making bodies such as EASA, the European Commission, Eurocontrol and the European Parliament and Council as well as ERA members.

Prior to her appointment as ERA Director General, Barriga worked at ERA member airline Binter as Director of International Development and Industry Affairs, focusing on the airline’s regulatory needs and international development. Before this, Barriga headed up strategy development at Pullmantur Group, which included a cruise line, tour operators, retail travel agencies and the charter airline Pullmantur Air.

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Mr Adrian PARKES

CEO, GTMC

Adrian PARKES joined the GTMC as its chief executive officer in September 2017 following over 20 years in senior leadership roles in the airline and business travel sectors. Adrian was most recently Director of Product and Marketing for Clarity following the merger with Portman in November 2016, where latterly Adrian was Commercial Director. Adrian’s experience also spans many years in the airline sector, spending 3 years based in Abu Dhabi with Etihad Airways as vice president, global sales and in various senior roles at bmi (British Midland) for 11 years, rising to the role of commercial director on the airlines operating board.

Prior to working in the travel industry, Adrian held various senior management sales and distribution roles in the FMCG industry.

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M. Bob SCHUMACHER

Managing Director Sales, United Kingdom, Ireland & Off-line Sales, United Airlines

Bob SCHUMACHER is Managing Director Sales, United Kingdom & Ireland for United. In this role, which he assumed in January 2011, he is responsible for the sales and marketing activity of United in the two countries; as well as European trade contact centres and Marketing.

Previously, Schumacher was Senior Director of the UK & Ireland for the former Continental Airlines subsidiary, a position which he held from 2004. Schumacher joined Continental in 1994 as Airport Business Manager at Gatwick and became Cargo Director Sales & Service for EMEA in 1997, before becoming Director Passenger Sales for the UK and Ireland in 2000.

Prior to joining Continental, Schumacher worked for UK charter airline Air 2000 (now renamed and a part of the First Choice/TUI Group), and previous to that for British Midland at the then newly-opened London City Airport.

Schumacher is Chair of the Board of Airline Representatives, BAR-UK, and a recent chair of the STAR Alliance Country Steering Group in the UK & Ireland.

Schumacher is a BSc Hons graduate in Geography/Economics from Keele University. He lives in Surrey and is married with two children.

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Mr. Eric LEOPOLD

Director of Transformation, Financial and Distribution Services, IATA

Eric LEOPOLD is the Director Transformation for Financial and Distribution Services at IATA. His team leads the transformation agenda for the air travel industry, including industry standards and change programs. Some of the main current projects are New Distribution Capability (NDC), ONE Order, NewGen ISS, and Transparency in Payment. In his role he champions the “Digital Airline Vision”, under the leadership of the Industry Transformation Group.

Eric joined IATA in 2005, focusing on the passenger experience at the airport. Prior to IATA, Eric had management roles in the publishing and IT industries, in the US and in France. He holds a MS in Electrical Engineering and Computer Science and an MBA.

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Mr. Jean CASTELLINI

Conseiller de gouvernement de Monaco - Minister of Finance and Economy

Mr Jean CASTELLINI : The Minister of Finance and Economy.
50 years old, three children.Graduated from the HEC (Ecole des Hautes Etudes Commerciales) in 1989.International Management Programme (3rd year at HEC spent abroad) - Vienna University of Economics (Austria) and Haas School of Business, Berkeley (California)

Professional experience
1989 – 1998 (Berkeley, London, Frankfurt, Paris) BARRA (world leader in risk analytics for investment portfolios)
1998-2004 (Paris) RUSSELL INVESTMENTS (world leader in investment advice provided to institutional investors)

Returned to Monaco in 2004

2004-2006 INVESTMENT RESEARCH (economic and financial consultancy services provided to the Prince's Government and the National Council)
2006-2007 ADVISOR IN THE PRINCE’S CABINET
2007-2009 SECRETARY GENERAL OF THE CCAF
2009-2012CEO OF BANQUE J. SAFRA (MONACO)

Other
AMAF board member from 2011-2012
President of the HEC Monaco Group

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M. Johnny THORSEN

VP Travel Strategy, Mezi

Johnny Thorsen is the “VP for Global Travel Strategy and Partnerships” for Mezi, the Silicon Valley based startup focusing on the development and delivery of the industry’s first “AI for Travel as a Service” platform

Before joining Mezi, Johnny was the Senior Director for Value Services for SAP Mobile Services based in Silicon Valley focusing on the creation of new cloud-based enterprise solutions based on current and future mobile technologies. Prior to joining SAP Mobile Services Johnny was the global product and strategy owner for Concur Risk Messaging after Concur acquired conTgo Ltd in March 2013. Johnny spent 6 years as the co-founder and CEO of conTgo focusing on “point of experience” and “duty of care” mobile travel services for corporate travel and security management.

Prior to launching conTgo Johnny held senior positions in the travel technology industry with major players such as Travelport, Sabre, GetThere, HRG and CWT –while being based in England, Australia and Norway in addition to his native Denmark. In 2010 Business Travel News named Johnny Thorsen one of the 25 most influential people in the business travel industry.

Johnny serves as a strategic advisor for multiple travel tech startups including Stabilitas, Winding Tree, Gaest, MySafeTravel, LuggageHero and MedicalTravelCompanion.

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Mr. Abdérhamane BERTHE

General Secretary of AFFRA, AFFRA

Abderahmane, BERTHE
SECRETARY GENERAL
AFRICAN AIRLINES ASSOCIATION
Took office: 01.01.2018

Career information prior to current role:
Mr Berthe was the CEO of Air Mali and Air Burkina. He has 28 years’ experience in airline industry and a total of 16 years as an airline CEO.
Mr Berthe built his career in various Airlines and multicultural environment both in Europe and Africa at positions such as aircraft performance and dispatch engineering, maintenance and operations quality, ground operations and Chief Executive Officer.

Abdérahmane is graduated from:
- French Civil Aviation school in Toulouse (1987 Master Of Science degree).
- French Aeronautical and Space school in Toulouse (1988 Master Of Science degree)
- Business Institute in Toulouse (1989 Master degree)
He also obtained a Private Pilot License in 1985 for Single Engine Aircrafts.

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M. John MELCHIOR

CEO, Travel Group Consulting

John MELCHIOR is an industry veteran who brings with him experience from a wide range of senior executive positions in most segments of the travel industry, including Travel Management Companies, Airlines, Global Travel Networks and others. He was for many years the Senior Vice President of Washington based Radius Travel, one of the world’s leading TMC networks. Since 2005 he has been Managing Director for Travel Group Consulting and in that capacity he consults and advises the management of many different companies in various segments of the travel community all over the world. He has also taken a number of other positions including becoming the European Corporate Analyst for PhoCusWright.

John has been focusing on corporate travel distribution trends in the European as well as global marketplace for many years already. For many years he spent 200 days a year travelling the world, and therefore has built up an in-depth understanding of each of the markets as well as obtaining excellent contacts worldwide. He is used as a frequent speaker and moderator globally including several appearances at previous APG airline forums.

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Mrs. Soline DE MONTREMY

SVP Global Sales & Commercial Partnerships, Air France KLM Group

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Mr. Marc ROCHET

CEO, French Bee

Marc Rochet has been in the French aviation industry for quite a long time. He started by Air Inter , Aéromatime a low cost UTA subsidiary, and then AOM for the Credit Lyonnais ; then was working for the BA group in France with TAT and Air Liberté successfully sold to the Swair Group.

He managed a lot of airlines mainly to turn them back into restructuration and growth, and even for AKFED, the investment branch of the Aga Khan.

In 2006 he launched l’Avion, a private equity start up for business class only between Paris and New York. In 2008 L’Avion was sold to BA, the name was changed into Openskies

Today he is acting as CEO for Air Caraibes, a French private airline owned by group Dubreuil and profitable into the cloudy french skies. With Dominique Gretz they also manage the own consulting Cy named: Aerogestion.

He is now CEO of the airline French Bee

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Mr Michael O'Sullivan

COO, International SOS

Michael O’Sullivan is Chief Operating Officer for International SOS. International SOS is in the business of saving and protecting lives from more than 1,000 locations in 90 countries.

With 11,000 employees worldwide using our market leading technologies International SOS delivers medical and security assistance services for multinational companies, governments and NGOs globally.

As COO Michael is responsible for Global operations, partner networks, technology and enterprise digital transformation and sits on the International SOS Global Executive Committee. He is based in the greater New York Area.

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Mr. Rogier VAN ENK

VP Digital Revenue & Distribution, FINNAIR

Educated as a rocket scientist, Rogier is an airline professional/leader at Finnair and responsible for Finnair's online sales, GDS & NDC distribution, revenue accounting, data science, and project management. Finnair is one of the leading airlines in the distribution space. Before Finnair, Rogier led a global, safety-related, transformation project for Shell.

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[TL;DR] - Privacy Charter:

We only collect personal and anonymous data in order to run our service properly.
You may read, edit, delete your personal data.
We store your data on highly secured server infrastructure.
We do not sell or make commercial use of your personal data.
Any question? Any request? Please contact security@myQaa.com.

Data protection is of a particularly high priority for the management of the myQaa. The use of the web pages of myQaa and its products may be possible without any indication of personal data; however, processing of personal data could become necessary when taking advantage of some of our services. If the processing of personal data is necessary we obtain consent from the data subject.

The processing of personal data, such as the name or email address of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to our company. By means of this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

As the controller, we have implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means or ask us modify or delete data.

1. Definitions

The data protection declaration of myQaa is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used. In this data protection declaration, we use the following terms:

a) Personal data

Personal data means any information relating to an identified or identifiable natural person ("data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

b) Data subject

Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.

c) Processing

Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

d) Restriction of processing

Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.

e) Profiling

Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

f) Controller or controller responsible for the processing

Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

g) Processor

Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

h) Recipient

Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.

i) Third party

Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

j) Consent

Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

2. Agreement

Any Service provided by us is purely voluntary. You are not required to provide any personal information to us unless you choose to access features of the Service that require such information. If you do not agree with the terms of this policy or our Terms of Use related, then please do not provide us with personal information, exit the website or application immediately, and refrain from using the Service. Accordingly, by creating an account, or by otherwise accessing, visiting or using the Service, you expressly consent to our collection, use, disclosure and retention of your information as described in this Privacy Policy.

3. Name and Address of the controller

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

Eventdrive by myQaa SAS
190 rue Lecourbe
75015 Paris
France
Phone: +33 9 72 41 66 13
Email: contact@myqaa.com
Website: https://www.eventdrive.com

4. Name and Address of the Data Protection Officer

M Eric Vence
Eventdrive by myQaa SAS
190 rue Lecourbe
75015 Paris
France
Phone: +33 9 72 41 66 13
Email: security@myqaa.com
Website: https://www.eventdrive.com

Any data subject may, at any time, contact our Data Protection Officer directly with all questions and suggestions concerning data protection.

5. Cookies & web storage

The web services and application we publish use cookies. Cookies are text files that are stored in a computer system via an Internet browser. Local storage is a space in the Internet browser structured as a table or small database.

Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which web pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited websites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID. Cookies may identify contacts with or without personal data.

Through the use of cookies, we provide users with more user-friendly services, personalised experiences, log usage analytics that would not be possible without the use of cookies.

By means of a cookie, the information and services on our website can modified and optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our users. The purpose of this recognition is to make it easier for users to utilize our website. More specifically the user that uses cookies does not have to enter credential data each time the web services or app is accessed.

Cookies used for usage analytics do not contain personal data. In such case users are identified with a unique ID (non-readable and meaningless characters string).

The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, our services will no longer work properly.

6. Collection of data

We may collect and process different types of data about you.

Identity

First name (mandatory)
Last name (mandatory)
Email (mandatory)

Profile

Language (retrieved automatically)
Localisation
Country
Organisation
Position
Social networks links (Twitter, Facebook, Linkedin)
Website
Phone number
Biography

Technical

Browser name and version (retrieved automatically)
Device (retrieved automatically)
Operating System (retrieved automatically)
Screen Height (retrieved automatically)
Screen Width (retrieved automatically)
Browser user agent (retrieved automatically)
Device operating system (retrieved automatically)

Usage data

Event visited (retrieved automatically)
Country from where the user uses the Service (retrieved automatically)
Visited pages (retrieved automatically)
Date and time of visit (retrieved automatically)
Notification settings:
- Allow participants to email or give me a call to the user if a phone number is set
- Email notifications
- Push notifications

In addition to this set of data the event organiser using the Service may freely add fields to the registration forms. The data collected in these fields will be stored and used only in the context of the event he is working on. For example if the organiser asks whether the attendee needs a shuttle transfer from the airport to the hotel, the information collected will only be available at a specific event and will not be shared at other events.

We will only collect information that is necessary for us to provide you with our products and services. We collect your personal information in various ways, such as via application or forms, via Internet if you transact with us online or could be over the phone. The personal information collected and stored by us about you generally includes your name, email and optionally company, job title, phone number, social pages web addresses as provided by you to us. Where practicable, we will give you the option of interacting with us anonymously.

This data and information are stored in secured, enrypted databases, not connected to the open Internet. This means this data cannot be accessed without establishing a secured and authenticated connection with our web servers.

Additionally we collect technical and usage data such as: browser types and versions, device, operating system used by the accessing system, pageviews and any other similar data.

When using these general data and information, we does not draw any conclusions about the data subject. Rather, this information is needed to deliver the services correctly and provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. We also analyze anonymously collected data and information statistically, with the aim of getting better understansing of our user experience and expectations, increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process.

Anonymous collected data can be read by the event organizer(s) using our platform for her/him to learn from its attendees expectations (eg. mobile device used, pageviews in the app...).
Personal collected data can be read by the event organizer(s) using our platform for her/him to get attendance information (eg. attendance status, survey answers, questions...).

We are not responsible for the actions of these organizers or people they may appoint to manage events, with respect to your personal data. We offer organizers the opportunity to set personalised Privacy Policies for them to detail the use of the data they may read on our service platform.

It is important that you review the applicable policies of the organizer before providing personal data or other information. Also, if you are part of an organization using our service platform, your personal data will be available to the event managers and to people they may appoint to manage events.

7. Registration, collecting the data

The data subject has the possibility to register on the website or application of the controller with the indication of personal data. Which personal data are transmitted to the controller is determined by the respective input mask used for the registration. The personal data entered by the data subject are collected and stored exclusively for internal use by the controller, and for his and the event organisers' own purposes.

The registration of the data subject, with the voluntary indication of personal data, is intended to enable the controller to offer the data subject contents or services that may only be offered to registered users due to the nature of the matter in question. Registered persons are free to change the personal data specified during the registration at any time, or to have them completely deleted from the database of the controller.

The data controller shall, at any time, provide information upon request to each data subject as to what personal data are stored about the data subject. The data controller shall correct or erase personal data at the request or indication of the data subject, insofar as there are no statutory storage obligations. The entirety of the controller's employees are available to the data subject in this respect as contact persons.

We may retain your Personal Data as long as you are registered to use our services. You may close your account by contacting us. However, we may retain personal data for an additional period as is permitted or required under applicable laws. Even if we delete your personal data it may persist on backupfor an additional period of time for legitimate and lawful business purposes.

8. How do we use the information we collect?

In order to process the Service contract with an event organiser (a Processor)

To register a new customer, create and maintain your customer account and provision of services
To provide software as a service
To provide product technical support
To provide training classes and certifications
To manage our relationship with you through personal emails, SMS and phone calls

With your consent (which you may withdraw at any time)

Keep you posted on our latest product updates, special offers and event professionals information through newsletters

In order to run the Service and support our legitimate business interests, provided such interests are not overridden by your interests and rights. You have the right to object at any time.

To login to the Service
To make use of the Service
To allow you to participate in interactive features
To assist in providing the highest level of customer care
To improve our products

As an attendee you may receive

Emails
SMS
Push notifications (if applicable)

As a responsible company, we do not use automatic decision-making or profiling. It is not part of the data processing we perform.

8.1. Contact forms

Data subject may contact our enterprise via a form or an email. In such case the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.

9. Period for which the personal data will be stored, routine erasure and blocking of personal data

The criteria used to determine the period of storage of personal data is the respective statutory retention period. We retain information for active account as long as it is necessary and relevant to run our Service. In addition, we may retain information from closed accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, and take other actions permitted by law.

If the storage purpose is not applicable, or if a storage period prescribed by the European legislator expires, the personal data may be routinely blocked or erased in accordance with legal requirements.

10. Reminder of the rights of the data subject

a) Right of confirmation

Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact the controller.

b) Right of access

Each data subject shall have the right granted by the European legislator to obtain from the controller free information about his or her personal data stored at any time and a copy of this information.

The data subject shall have a right to obtain information as to whether personal data are transferred to a third country or to an international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer.

c) Right to rectification

Each data subject shall have the right granted by the European legislator to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact the controller.

d) Right to erasure (Right to be forgotten)

Each data subject shall have the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay, and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary:

The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
The data subject withdraws consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.
The personal data have been unlawfully processed.
The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.

If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored, he or she may, at any time, contact the controller. One of our employee shall promptly ensure that the erasure request is complied.

e) Right of restriction of processing

Each data subject shall have the right granted by the European legislator to obtain from the controller restriction of processing where one of the following applies:

The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
The processing is unlawful and the data subject opposes the erasure of the personal data and requests instead the restriction of their use instead.
The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.
The data subject has objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.

If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored, he or she may at any time contact the controller. One of our employee will arrange the restriction of the processing.

f) Right to data portability

Each data subject shall have the right granted by the European legislator, to receive the personal data concerning him or her, which was provided to a controller, in a structured, commonly used and machine-readable format. He or she shall have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, as long as the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article 6(1) of the GDPR, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Furthermore, in exercising his or her right to data portability pursuant to Article 20(1) of the GDPR, the data subject shall have the right to have personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.

In order to assert the right to data portability, the data subject may at any time contact our team.

g) Right to object

Each data subject shall have the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time, to processing of personal data concerning him or her, which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.

We shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.

If we processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to the processing for direct marketing purposes, we will no longer process the personal data for these purposes.

In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her by us for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

In order to exercise the right to object, the data subject may contact our team. In addition, the data subject is free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to use his or her right to object by automated means using technical specifications.

h) Automated individual decision-making, including profiling

Each data subject shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision

is not is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or
is not authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, or
is not based on the data subject's explicit consent.

If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) it is based on the data subject's explicit consent, myQaa shall implement suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.

If the data subject wishes to exercise the rights concerning automated individual decision-making, he or she may, at any time, contact us.

i) Right to withdraw data protection consent

Each data subject shall have the right granted by the European legislator to withdraw his or her consent to processing of his or her personal data at any time.

If the data subject wishes to exercise the right to withdraw the consent, he or she may, at any time, contact us.

11. Legal basis for the processing

Art. 6(1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose.

If the processing of personal data is necessary for the performance of a contract to which the data subject is party (to provide the Service), the processing is based on Article 6(1) lit. b GDPR. The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services.

Is our company subject to a legal obligation by which processing of personal data is required, the processing is based on Art. 6(1) lit. c GDPR.

In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if an attendee was injured and his name or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6(1) lit. d GDPR.

Finally, processing operations could be based on Article 6(1) lit. f GDPR. This legal basis is used for processing operations which are not covered by any of the abovementioned legal grounds, if processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such processing operations are particularly permissible because they have been specifically mentioned by the European legislator, considering that a legitimate interest could be assumed if the data subject is a client of the controller (Recital 47 Sentence 2 GDPR).

12. The legitimate interests pursued by the controller or by a third party

Where the processing of personal data is based on Article 6(1) lit. f GDPR our legitimate interest is to carry out our business in favor of the well-being of all our employees and the shareholders.